Latest Branch banking News: Finextra Research

OCBC Bank scans customer faces for personalised service at the branch

OCBC Bank is introducing facial recognition at its branches to identity high-rolling customers as they approach the service desks.

14 February 2018

News/Branch banking

RBS gives closure-threatened Scottish branches a reprieve

Royal Bank of Scotland has granted a stay of execution to 10 Scottish branches that had been fingered for the chop.

06 February 2018

News/Branch banking

JPMorgan Chase to open 400 new branches

JPMorgan Chase is to open 400 new branches employing 3000 people over the next five years as part of a $20 billion investment programme that will also bump up staff salaries by ten percent.

24 January 2018

News/Branch banking

Wells Fargo to close 900 branches

As it books a $3.25 billion fourth quarter pre-tax charge related to the misselling scandal, Wells Fargo says it plans to make savings by closing around 900 branches by 2020.

12 January 2018

News/Branch banking

RBS to slash a quarter of branch network and lay off 680 staff

Royal Bank of Scotland has joined Lloyds Banking Group in doing its bit to ruin Christmas for front-line facing staff, announcing plans to kill off 259 branches and lay off 680 staff.

01 December 2017

News/Branch banking

Lloyds to shutter another 49 branches

Lloyds Banking Group has formulated plans to close another 49 branches with the loss of 99 jobs.

29 November 2017

News/Branch banking

Societe Generale to cut 900 staff, close 300 branches

French bank SocGen is taking the axe to its business once again, announcing plans for a further 900 job reductions and the closure of 15% of its branch network.

28 November 2017

News/Branch banking

DBS builds lifestyle branch for tech generation

Singapore's DBS is bidding to attract the tech generation back into the branch via a new instore 'lifestyle space', featuring freshly-brewed coffee, humanoid robots, video tellers and virtual reality retirement planning.

20 November 2017

News/Branch banking

Japan's banks plan 33,000 job cuts in digital downsizing

Japan's megabanks are planning to make huge, long-term cuts to their workforces as they increasingly turn to artificial intelligence (AI) and automation in a bid to streamline operations and cut costs.

31 October 2017

News/Branch banking

Mobile apps replace bank branches for UK millennials

More than half of millennial Brits now regularly use their mobile phones to keep on top of their financial affairs, according to a Visa survey.

30 October 2017

News/Branch banking

Halloween howler: HSBC suffers online banking gremlins

High street bank HSBC was forced to apologise to UK customers after its online banking service went down for a chunk of Friday.

27 October 2017

News/Branch banking

ING looks to turn a branch into a home

ING has become the latest bank to try its hand at a branch makeover, opening a tech-packed "client house" in Belgium.

26 October 2017

News/Branch banking

Lloyds opens flagship Manchester branch

As it closes and shrinks thousands of branches across the UK, Lloyds has opened its first 'flagship' site, a tech-packed showcase modelled on Apple Stores.

29 September 2017

News/Branch banking

Piraeus Bank hails automated 'e-branches'

Greek bank Piraeus is hailing the performance of three new fully-automated bank branches, claiming that their popularity has freed up staffers at traditional branches to focus on more complex, higher value work.

14 September 2017

News/Branch banking

European banks shuttered over 9000 branches last year

European banks closed over 9000 branches last year and shed 50,000 staff as customer defections to online and mobile channels surged, according to data from the European Banking Federation.

13 September 2017

News/Branch banking

The Nottingham Building Society expands branch network

The Nottingham Building Society is bucking one of banking's biggest trends, expanding its physical footprint by opening seven new branches in British market towns.

21 July 2017

News/Branch banking

SAP Financial Services Forum, London - Day 2 live blog

Welcome to Finextra's live coverage from Day 2 of the SAP Financial Services Forum in London. The theme for this event is 'winning in the digital moment'. The agenda will examine how technologies such as AI, machine learning, analytics, blockchain, open APIs and the cloud can be best leveraged to deliver truly digitised financial services.

05 July 2017

News/Branch banking

Chase partners GE to slash branch energy emissions

Chase is pushing its green credentials through a partnership with GE that will see the bank slash energy consumption at 4500 branches by 15%.

29 June 2017

News/Branch banking

Branch visits face steep decline as mobile banking takes hold

Mobile banking transactions in the UK are expected to more than double by 2022, while branch visits will dwindle to just four visits each year for the average consumer in the same period, according to figures produced by industry analyst group CACI.

28 June 2017

News/Branch banking

Santander launches in-branch mortgage video service

Santander is to beam specialist mortgage advisors over the ether to talk to customers via video screens located at 66 branches across the UK.

23 June 2017