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Daria Leshchenko

CEO and Managing Partner
SupportYourApp
Member since
28 Jan 2021
Location
Kyiv
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Followed by John Sims, Martha Boyle and 5 others you follow
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Daria's opinions

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Daria Leshchenko

Leading the Future: Navigating AI Integration in Customer Support

A couple years ago, we realized that AI and similar technologies were going to expand to working with people in the future. It felt inevitable, so we started research and development on integrating AI into customer support. We understood that cooperation between humans and technology would make companies like ours more efficient and competitive. B...

20 September 2024 Artificial Intelligence

Daria Leshchenko

Dream Team: Reality or Harmful Myth?

Managers and leaders dream about building something special. A company, a department, a business plan… a team. A dream team, to be exact. That special group of people who can finish each other’s sentences, be perfect brainstorming partners, and live by the same values and goals. But is it at all achievable or is it just another box we get ourselv...

25 April 2024 /people /sustainable Personnel Management

Daria Leshchenko

Which CRM System will Help You to Improve CX?

I have spent over 13 years working in the Customer Support and Customer Experience industry. I was a support consultant, a manager of a support department and, ultimately, the CEO and Managing Partner of a Support-as-a-Service company. During this time, a lot of things have changed. But one of them remains unaltered — customer experience and satis...

22 January 2024 /people /startups Business

Daria Leshchenko

I read 199 books about leadership. Only these 5 actually helped

I have been reading since I can remember, and I am doing my best to pass this habit on to my team. Having read countless books on management and leadership, I have learned that not all of them are useful or can revolutionize one’s views. Here are 5 books I can truly recommend to everyone. Each of them made me a better manager and gave me a renewed...

01 August 2023 /people /wealth Personnel Management

Daria Leshchenko

5 things I learned while building a team of over 1000 people

Managing a talented international team with 1200+ members is one of the greatest privileges of my career. Building such a big and diverse team is a challenging task. Like with any other challenge, I see it as another opportunity to learn new things and gain new skills. Through 12 years in the customer service industry and countless hours spen...

14 June 2023 /people /sustainable Business

Daria Leshchenko

Three things fintech gets wrong about customer support

Fintech products are gaining popularity and pose real competition to traditional banking. According to the 2019 FIS PACE study, 73% of consumer banking interactions are digital. Fintech startups have already raised a record $100M in Q2 2020 and, apparently, have cracked the secret to success — better CX and personalized customer service. Direct-

15 March 2021 /startups Customer Service 2015-2019-2025

Daria writes about

  • people
  • wealth management
  • sustainable
  • start ups

Daria's opinion archive

  • 2023 (1)
  • 2021 (1)

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