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Monica Eaton

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Chargebacks911 and Fi911
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Monica Eaton

Age of Entitlement welcomes AI in Banking

AI already runs payments. Every tap, click, or online order is scored by algorithms deciding in milliseconds if it’s safe. Fraudsters are blocked faster than ever, and customers are better protected than they were even a few years ago. So yes, AI is working. Fraud attempts are being stopped before they hurt consumers. We’ve seen real progress. But ...

07 October 2025 /ai /retail Artificial Intelligence

Monica Eaton

Disruption Only Goes So Far - Sometimes You Need to Build

For years, the word ‘disruption’ carried a kind of magic. If you weren’t disrupting, you weren’t relevant. Break this, flip that, move fast and forget the details. It sounded bold, but in reality, a lot of those ‘disruptors’ burned bright and fizzled out. Think about WeWork or Theranos. They promised revolutions but crumbled when the fundamentals ...

18 September 2025 /people /predictions Business

Monica writes about

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  • retail banking
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