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Iain Mantell

Sector Specialist, Financial Services
IPI
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Iain Mantell

DORA for the Contact Centre: Building Resilience in Financial Services

Our world is increasingly reliant on digital infrastructure. This delivers the businesses that operate essential services tremendous corporate and customer experience (CX) benefits. But it also exposes them to risk. As a critical infrastructure sector, financial services is particularly at risk from cyber-threats and IT failure. That’s why the EU

27 September 2024 /regulation

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CX Consultant, Sector Specialist, Finance at IPI

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