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Ketharaman Swaminathan

Founder and CEO
GTM360 Marketing Solutions
Member since
17 Apr 2009
Location
Pune
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18
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Followed by John Sims, Martha Boyle and 5 others you follow
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Ketharaman's comments

clear
Oz telco lets you pay for your coffee with your coffee cup

I agree with @AFinextraMember that this specific instance is a "ridiculous gimmick". So are the plethora of mobile wallets in the market. The medical store in my building has been accepting plastic card payments for over a year. He then added PayTM, India's most popular mobile wallet, around six months ago. Then came mVisa via PayZapp around three months ago. Since the announcement of #CurrencySwitch on 8 Nov 2016, he has added support for 4 more mobile wallets in just one week. His storefront is now festooned with stickers for 7 brands of mobile wallets now. It's become very confusing to the average consumer.

But I sometimes wonder if this is just a sign of living in the "frontier" era for mobile wallet technology. Would love to hear from Finextra members if they saw a such a vast array of plastic cards in the early days of plastic cards, from which just a couple of brands - V/MC/AmEx - emerged as the survivors. Is there any reason why the same won't happen with mobile wallets and contactless payment products that seem to be gimmicks today?

18 Nov 2016 17:41 Read comment

SocGen to offer customers cards with dynamic CVV screens

For reasons stated by @AFinextraMember, dynamic CVV will effectively rule out this card for "card on file" use cases like Amazon 1-Click and Uber. But it could reduce friction and improve conversion for other use cases where 3DS is currently mandatory, provided regulators / equivalent allow dynamic CVV to replace "conversion-killer" 3DS.

17 Nov 2016 10:14 Read comment

Apple Pay opens up to non-profits

(1) Super-rich behemoths become super-rich by collecting, not refunding, massive fees! (2) On a more serious note, AFAIK, Apple does not collect any fees from the payee / merchant / non-profits. It likely collects fees for Apple Pay transactions from card-issuing banks. (3) As for banks refunding massive fees they do collect from non-profits, see (1) above!

15 Nov 2016 18:09 Read comment

Role of digital in driving customer engagement

TY for your reply. Yes, I saw the reference to what American Express has done in your blog post. What you've now said in your comment is interesting - can you cite the reference to this 86% / 1000 people research? There are other studies that say overpersonalization doesn't work because it lacks in social proof e.g. P&G / FB ads (https://twitter.com/s_ketharaman/status/774269115057991680). I totally agree that no one likes spam. I also agree that people don't want what's irrelevant to them. I tend to agree that people want things relevant to them. But I'll stop there: Nobody wants stuff only made for them because one of the first things consumers think about when they buy anything is "who else has bought it?" and market-of-1 tailor made offers don't make the cut.

11 Nov 2016 18:59 Read comment

Role of digital in driving customer engagement

Can you cite any evidence that consumers really want / accept targeted offers of financial products? In Banks Will Know Chipotle Is Going Bankrupt Before Chipotle, I've cited anecdotal evidence that they don't. 

10 Nov 2016 17:51 Read comment

Did we all get blindsided by brands?

Nice post. I recently ditched Amazon after 15+ years and bought from a competitor. The competitor has been wooing me for 5+ years with special offers. I hadn't budged. End of the day, I made the switch when I felt cheated on a recent occasion when I was trying to buy something from Amazon. Moral of Story: It's for a big brand to lose a customer. I think this is valid for both B2C and B2B.

02 Nov 2016 16:49 Read comment

The impact of Brexit on Fintech in the UK

Many of these are imaginary advantages of UK staying inside EU / disadvantages of UK exiting EU. Like I said here before Brexit, Fintech faces many more serious challenges than what Brexit can cause. Recent post-Brexit reports seem to be Exhibit-A for what I said. 

Brexit be damned: UK fintech weathering the storm

02 Nov 2016 16:38 Read comment

British shoppers crave instore technology like VR

Looks like UK consumers are finally tired of hearing the call center hold music!

Gain Social Media And Lose The Call Center Hold Music. 

02 Nov 2016 12:57 Read comment

Swiss railway operator to sell Bitcoin at ticket machines

"However, the machines will not accept Bitcoin as payment for tickets." Reminds me of a leading electronics chain in Germany. It launched a cobranded credit card for branding but wouldn't accept it at its own stores!

31 Oct 2016 16:28 Read comment

Paym hits £300m mark

@DavidGodfrey + 1.

While I'm happy for banks to operate like banks, their marketing can surely benefit by operating like tech marketing - going by the significantly greater awareness and buzz enjoyed by Venmo, PayTM and other competing offerings from the tech industry.

31 Oct 2016 11:16 Read comment

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Ketharaman writes about

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Ketharaman's opinion archive

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