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Ketharaman Swaminathan

Founder and CEO
GTM360 Marketing Solutions
Member since
17 Apr 2009
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Pune
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Followed by John Sims, Martha Boyle and 5 others you follow
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Ketharaman's comments

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Open Banking - Comments on CMA Year 2 Report

Yeah sure, I've seen several cans being kicked down the road e.g. cash will be dead, fintechs will kill banks, mobile wallets will kill plastic, branches will be dead, and so on. What's one more?   

Meanwhile, these just out:

1.

"One million customers are using Open Banking, ...." ~ https://www.telegraph.co.uk/technology/2020/01/25/britains-financial-giants-scuppered-digital-banking-revolution/ .

Even the Telegraph is talking about Open Banking as a product. Can we conclude that even a reputed media outlet doesn't know what Open Banking is, eh?  

2.

"“They’re idiots, they’re really naive,” is how Stevie Graham, the co-founder of fintech Teller, once described Open Banking Limited, the body charged with delivering open banking in the U.K." ~ https://techcrunch.com/2020/01/27/teller/ .

A bit harsh but jells with what I said about Open Banking proponents misreading consumer and bank behavior.

27 Jan 2020 18:16 Read comment

Open Banking - Comments on CMA Year 2 Report

MINT, Perfios et al have been providing PFM / MoMMA functionality for nearly a decade without Open Banking. 

myBank, PayM, Zelle, Venmo, PayTM, AliPay et al have provided or are still providing bank-account linked payments in all the hot markets for over 5 years without Open Banking. 

Customers don't seem to care about whether it's safe to handover their online banking creds to these companies or whether these apps use screen-scraping or whatever technology to access their banking information. One in four Americans has shared their banking creds with master screen scraper Plaid.

Banks also don't seem to care about this, going by the fact that they could have but haven't shut down these apps which takeover online banking creds or carry out  screen scraping since the times of MINT. If banks only blockade progress as you claim, they would have easily been able to justify their decision to block access to these apps long ago.

Consumers seem to already have what they want. Banks also seem to support the apps that give consumers what they want.

This only leaves Open Banking proponents and Open Banking-based fintechs out in the cold. IMO, drunk on the Kool-Aid of API-based access to banking information, they completely misread the behavior of consumers and banks, who are the two primary actors in this realm. They're now trying lamely to blame banks for the lackluster response to Open Banking-based apps, when the truth is that these apps are not 10X better than the incumbent PFM and A2A payment apps that work without Open Banking, and will not be able to unseat them. Lack of support from banks is just a smokescreen for their complete misreading of the market. 

27 Jan 2020 14:57 Read comment

Open Banking - Comments on CMA Year 2 Report

People have always wanted transportation, to send money, etc. They were doing it thru' horse buggy, checks, etc. When a new product came up that achieved the same objective but 10X better than the incumbent product, it has managed to gather traction, ergo mainstream adoption of automobiles, SWIFT, etc., happened. Likewise, when the new product doing the old thing was not 10X better than the incumbent product, it has failed to gain traction e.g. mobile wallet has not killed plastic credit card; ebook has not killed printed book.

Not let's take Open Banking. New products to do same old thing are not 10X better. Re. new products to do new things using data, it's only your hypothesis that people want them. I still see no proof.

OTOH, I've seen some evidence that customers DON'T want FIs to use their data. More at Banks Will Know Chipotle Is Going Bankrupt Before Chipotle. 

27 Jan 2020 12:04 Read comment

Open Banking - Comments on CMA Year 2 Report

As I highlighted in Open Banking Needs A Blockchain Boost, the founding premise of Open Banking is questionable. I'm tempted to believe that's the reason for the lukewarm reception received by Open Banking.

But I'll stand corrected if there's any evidence to show that customers wanted truly “open” products and services that allow them to take control and make sound decisions using their own data. 

27 Jan 2020 10:28 Read comment

Banks denying refunds to scam victims who ignore new warnings

"Which? wants banks to provide evidence that their warnings are effective..." 

Well tried. TBH, the warning is itself a favor that banks are doing. People must take responsibility for their actions. Judging warnings just proves the old adage "give an inch, take a mile".

24 Jan 2020 16:31 Read comment

India requires cardholders to opt in to contactless payments

Bad move for Contactless Credit Cards. Good move for Contactless Debit Cards. I’d removed all contactless debit cards from my wallet and took them out from home only when I was going to visit an ATM. After this move, I can disable PINless mode and restore my contactless debit cards to my wallet.

24 Jan 2020 15:37 Read comment

Barclays pilots single invoice insurance package from fintech startup Nimbla

Can somebody clarify what risk does this insurance cover? In other words, upon occurrence of what event will the insurer pay out the sum assured? Also, what does a "book" mean in the context of invoices? Thanks in advance.

24 Jan 2020 15:23 Read comment

Cash is here to stay - cards are the true dinosaurs

Some people predicted that iPhone with NFC will kill Plastic Credit Card over 5 years ago on these very pages of Finextra. Some others have been predicting that Mobile Wallets will replace Plastic Card the next year for the last 10 years. 

Why blame DB. It's just one more party that's trying to be cool and generate a few pageviews and clickthroughs.

24 Jan 2020 15:19 Read comment

Goldman Sachs on its way to dominating the fintech market

For all its name and fame, Goldman Sachs was not a retail bank. Its forays like Marcus, Apple Card are ways by which GS is trying to get a foothold in retail banking. Only time will tell how this goes. 

Sorry but you've misread the lending market in India. It's not that "Bank has largely failed to adapt to the needs and the reality of its surroundings". It's that banks have learned from past lessons and created this reality. Loan recovery is a huge challenge in India. Many banks and NBFCs went aggressive in consumer loans 10-20 years ago and burned their fingers - even shut down - when delinquent outstandings went through the roof, and they had little or no hope of collecting on them e.g. Citi, Barclays, Fullerton. That's why, this time, they choose to lend wholesale to fintechs. Only time will tell how Fintechs will fare when it comes to recovery. At least, if they fail, taxpayer's money won't be used for bailouts. So, by staying away from subprime loans, which form the bulk of fintech's portfolio, banks are behaving responsibly.

That said, when it comes to lending to prime borrowers, many banks match the CX of fintechs.

22 Jan 2020 14:35 Read comment

5 Steps to Set Up Online Payments for Your Business

...or why not just STRIPE it?

14 Jan 2020 12:18 Read comment

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Ketharaman writes about

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