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Banking Strategy, Digital and Transformation

Latest thinking in respect to Banking Strategy, Digital and Transformation. Harnessing our collective wisdom to make banking better. Ambrish Parmar

Retired Member

Retired Member 

Are payment cards under threat?

Consumers do not only compare how easy it is to make payments when buying goods with traditional providers, but also with other such as Amazon, PayPal and Google. As a result, they have expect payments to be easy, convenient, flexible, secure – in some cases they even want to be rewarded for making transactions. Customers will not stay loyal to th...

/payments

Retired Member

Retired Member 

Importance of Conducting Independent Assessment For An Enterprise Risk Management Function

The saying goes, “If it ain’t broke, don’t fix it.” However, in the culture of today’s business market, the saying should be adapted to say, “If the existing risk management program is working, still see if there are areas for improvement with an independent assessment.” The reason is that enterprise risk management (ERM) programs are structured p...

/regulation /wholesale

Rik Coeckelbergs

Rik Coeckelbergs Independent Advisor, Opinion Maker and Consultant at The Banking Scene

The Semantic Bank

Many of you know that since November I am freelancing, discovering the world of banking and banking technologies. One of the great advantages of freelancing is that you can pick the projects you like to work on. Freelancing also generates time to think, to discover as well. Through my work of The Banking Scene, I got in touch with a small company i...

Ambrish Parmar

Ambrish Parmar Digital Leader, Strategist, at Thought leader and Start-up Advisor

How disruption ready are you?

Time to read: 5 minutes to gain a different perspective // The music of change // New Year blues fully banished, enthused for the year ahead – personal and professional bucket list refreshed. I am lucky; I have managed to secure a seat on an overcrowded commuter train. I might actually buy a lottery ticket, since my luck appears to be in. Earphones...

/retail

Retired Member

Retired Member 

No credit should be given...

...to credit cards. An area of financial services that seems to have largely missed the opportunities presented by digital and the experience economy. Instead opting for token gimmicks and sales ploys in a desperate attempt to compete. This presents a massive opportunity for disruption. To be fair, as a product category credit cards have had a lo...

/retail

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

Five Customer Experience Trends That Will Lead The Banking Transformation in 2019 and Beyond

It can be a major challenge to adapt a financial company to the fast-paced digital world. For some, it’s not only about success in the future but a question of existence. At the same time, there are hugely successful companies that are achieving extraordinary results with minimal resources. What’s their secret? After analyzing their approach, we’v...

Rik Coeckelbergs

Rik Coeckelbergs Independent Advisor, Opinion Maker and Consultant at The Banking Scene

A bit earlier than expected: Revolut got banking licenced!

Two weeks ago I explained why we should not neglect the fact that Revolut will be made physically available in Belgium: they announced a country manager offices in both Antwerp and Brussels. Until last week Revolut had an e-money licence. This is sufficient for what they offer today, insufficient when playing in the Premier League of banking. So I...

/retail

Retired Member

Retired Member 

What banks can do to engage with customers when they are neither selling nor solving a problem?

According to a research paper by Finextra and SAP Customer Experience, Engaging the Unengaged Customer, less than half (49%) of consumers agree that their banks work hard to engage them, and that they feel engaged. Only 36% agree that their bank advocates on their behalf, and only 35% agree that their bank always acts in their best interests rath...

/ai /retail

Retired Member

Retired Member 

Facts speak for themselves: a lack of innovation in financial services is failing society

As you may have read, recently published findings from consumer charity Which? have revealed consumers are not happy about the number of bank branch and ATM closures we’re seeing. Key findings show that of those interviewed: Nearly nine in ten (86%) said they’d visited a bank branch at least once in the past year; Eight in ten (83%) said branches...

/inclusion

Ambrish Parmar

Ambrish Parmar Digital Leader, Strategist, at Thought leader and Start-up Advisor

Addressing customer vulnerability: When Banking goes digital

Time to read: 5 minutes to gain a different perspective 'The true measure of any society can be found in how it treats its most vulnerable members.' – Mohandas Karamchand Gandhi Reflections… I found myself in a High Street branch of a bank, and I was partially drawn to a conversation/transaction between an elderly couple and the bank cashier. It a...

/retail /inclusion

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