Online Banking

This community is for discussion of developments in the e-banking world, including mobile banking. This can include all the functional, business, technical, marketing, web site design, security and other related topics of Internet Banking segment, including public websites of the banks and financial institutions across the globe.

Olivier Berthier CEO at Moneythor

Cracking the PFM adoption code

The adoption of Personal Finance Management (PFM) tools is widely reported as being subpar. Most of the data on the subject is US-based so far. Analysts from Celent said some time ago that only 3.8% of all online banking users are active users of PFM solutions, the Federal Reserve said in a 2012 report that 21% of consumers currently use a PFM t...

06 May 2013 /retail

Retired Member 

Still missing universal reference numbers in SEPA

In a paper SEPA looks wonderful, but implementation is lacking. Just in my own experience I run in to difficulty few weeks ago, because SEPA could not deliver the promise. I paid a bill from my belgian online bank to Finland. As in Finland, companies require reference codes for automatic payment settlements. That is good and saves a lot of time/mo...

12 April 2013 /payments /wholesale

Retired Member 

eStatements: The Lost Member Communication Channel?

A recent CUinsight article by this topic explores the untapped up-side in marketing via the eStatements channel. The post was made by a vendor in this business. Nothing wrong with selling, but... In my experience, migrating a user from paper to eStatements is a very good thing in a connected world. However, when a paper statement is delivered, it...

06 February 2013 /retail

Retired Member 

The Future of Online Lending

Today’s market of online lending business in the UK is facing an explosive rise. In this article, we study this situation to discover that it reflects an emerging global trend. Banks are adopting the internet at a high pace. According to PricewaterhouseCoopers research, by 2015 more people will interact with their banks digitally than through branc...

30 November 2012 /retail

Pat Carroll Founder/Executive Chairman at ValidSoft

Ringing into the next social generation of online

BT recently conducted a survey amongst 1000 of its staff in a bid to gauge their attitudes and approaches to online security. What caught my eye about this survey is the simple fact that going online is an everyday occurrence and it made me think about just how far we have come with the internet. Most of us are reliant on the internet for our shop...

02 October 2012 /security /retail

Martin Bailey Technology Product Director at Temenos

Are people really that gullible?

I'm not, by nature, a suspicious man. But whenever I receive an unsolicited email from an institution with which I hold any kind of account, I resist the convenient temptation of clicking on the link in the email. I always go to my browser and type the address in myself - it's the only way to be sure. I assumed that everyone else did the same, but...

11 September 2012 /security /regulation

Pat Carroll Founder/Executive Chairman at ValidSoft

MITB type attacks put customers off banking online

The fact that 64 % of respondents cited security concerns as a factor preventing them from migrating wholly to online banking doesn’t come as a surprise to me. Why? Because what we’re hearing from the market is that these types of attacks are definitely on the increase. The security threat in the online channel has never gone away. As anyone who’s...

22 May 2012 /security

Retired Member 

The problem with PFM

I love online Personal Financial Management tools. These web based services which allow people to visualize and manage their financial lives in one place, using pretty graphs to show where their money goes, set budgets and alerts, have shown how money should be viewed and interacted with in a richer way than most banks currently provide. The probl...

04 May 2012 /security

Retired Member 

Seven Year Itch

I wanted to do something different with this piece. I was going through some old folders on my PC the other day and came across an old university assignment I did on banking in 2005. It was for an eCommerce subject I was studying at the time and hence it was written with digital tinted glasses. Something’s never change. I have copied and past...

03 May 2012 /retail

Retired Member 

Mobile banking trends in 2012

A recent study by Ericsson revealed 10 hot consumer trends for 2012. Although these are mainly general mobile trends, all of them do have a clear imprint in the financial services industry. In this post I sum up the Ericsson study and enhance their general trends with my interpretation for the financial services industry. Trend 1: Connectivity...

25 April 2012