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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
As we talked about " What happens if mobile banking user's phone hacked" in the previous Digital Banking Tip, now it is time to go a little deeper in the subject. Mobile security is a concer...
In previous posts, I introduced the concept of retail banks’ unbundling to particular services. Also, I outlined the reasons FinTech companies are successful. I stressed that banks could defend themse...
As Fintech firms continue to make breakthroughs and disrupt banking and payments services around the world, I was curious to hear the first hand experience of a start-up at the forefront of innovation...
Criminals always go where people go - this is the first thing we have learned in the 1st day Criminology class (sure together with many other interesting stuff, please note that there was no Discovery...
Current customer experience research shows that (whenever asked) consumers state that they like bank branches and prefer banks with branches. Yet the evidence of their behaviour and mobile adoption r...
As authorities and developers work hard to help families somehow struggle through the devastating results of the 7.8 magnitude earthquake of April 25 and the second major earthquake yesterday, my thou...
Accessibility is very critical part of providing Digital Banking service, even if you have the best online/mobile banking application - without accessibility it has no use. In theory, accessibility i...
Total number of online banking users is one of the main KPIs for tracking performance of Digital Banking. Ideally you have strong growth annual, beat the competitors' (or overall market) growth and ha...
One picture says it all.
Digital transformation created two segments of people in society as Digital Natives (technologists) and Digital Immigrants (adapters). From the banking perspective, the change in customer behavior tog...
Service to person - proactively suggesting (big data aided) things to do (and for receivers to accept in mobile phones and other devices) is an important step. But automated service to service is on o...
We may love the Hollywood movies about amazing bank or jewelry heists, armored car robberies, art scams and the like, but smart criminals figured out long ago that a good financial data breach is a mu...