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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
Successful customer self-service strategies require an understanding of both the ever-shifting technology curve, as well as the timeless funadamentals which motivate human behavior. A recent study by ...
It was announced yesterday that Facebook is going to start phasing out their Facebook Credits system. If you've been watching my commentary over the last few years, I had entertained Facebook becomin...
The time has come for IT cost reduction through business alignment IT budgets are being drastically cut in all sorts of companies. That's not new. But IT is being asked to deliver the similar sort of ...
Confidence is a powerful force. A lack of confidence can be devastating. Have enough confidence and you can achieve absolutely anything. All financial markets are underpinned by confidence. Currency r...
We now live in the age dominated by social media networking channels in which people feel compelled to tell the world intimate details of their daily lives. This inevitably leads to a tendency to over...
If you are a friend of mine and you think I owe you some money, please feel free to take it from my bank account: 10-11-12 98765432. If you were wrong, I'll sort it out myself after you've taken the m...
What is that a bank will be looking for in a core banking transformation programme? Is it only improvement in productivity, efficiency, compliance or something more? This is the question that requir...
Every second, 175 fraud attempts take place. Such attempts are no longer about some spotty teenagers having fun - most of the fraud is now committed by well-funded, well-organised (and in some cases -...
Cardless ATM withdrawals. Now that RBS/NatWest stole the thunder and even such non-bank companies as Ukash offer cardless ATM withdrawals, Barclays has to catch up. Banks have the luxury of being abl...
The potential for speech recognition to augment and enhance mobile banking has been expressed several times in this group over the past few months. It makes sense. After all, m-banking apps have the p...
Secure: what consumers really want When it comes to the Internet, mobile or not, you hear the word "secure" frequently these days. There are many concepts that are presented as directly rela...
‘Shortage in liquidity will kill you instantly and excess liquidity will kill you over time’ is a well-known industry saying which serves as a very real warning to banks across the globe of the danger...