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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
Reading OECD "Forum on tax administration:Taxpayer services sub-group" Survey Report (March 2010). "Why citizens don' use revenue bodies'/governments' e-service" Despite all the...
You may recall in my last blog posting ‘The Wolf is at the Door – if he huffs and he puffs can he blow the bank down?’ we started to explore the scenario of hikes in interest rate and the impact upon...
A couple of months ago my wife, who works for a small start-up, got a brand new laptop for remote access. A small, white thing that looked pretty but, I suspected, came with little security, given tha...
You spend all year long working, and in summer time you deserve some R&R. Option 1: look after holiday packages. Fly charter, book a reasonably priced hotel, and rent a compact car to do some sigh...
Once invoicing has migrated from paper and PDF to structured form - increasingly in the soon ready open global ISO standard - a wealth of productivity enhancing practices can be launched. Examples: -
I don't know about you, but my time is one of my most valuable assets these days. I work long hours, I travel a lot, when I'm home I am struggling to find quality time (and quantity) with my kids, and...
The tightening of banking regulation is one of the biggest side effects of the last financial crisis. While central banks and other regulators are seeing to it that their subjects stick to the letter ...
I have been breaking my head on what kind of new bank I would invest in (supposing I have the money for it of course). I have read about several business plans already, however if I invest in a bank i...
I should have known - it is not possible to realize how good something can be before you get to use it. It is not quite possible either to see the next steps before you take the previous. Even if a go...
Apologies to Shakespeare for the modified Romeo and Juliet reference, but the question is valid - what is in the 'name' of a customer these days? I’m on Twitter, I’m on Facebook, I have various other ...
Once again, the balance of power has shifted towards the consumer and this time, we have the ICT revolution to thank for it. Far from being passive users of goods and services, today’s customers are d...
West Bromwich is a 140,000 sized town about half way between London and Liverpool. It is the largest town in the United Kingdom without its own Royal Mail postcode. It does have a decent football club...