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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

Stop These 10 Toxic Behaviors to Unlock Innovations in Your Digital Banking

In the high-stakes world of digital products, many banks and financial organizations face a fundamental yet often overlooked challenge: a dysfunctional team dynamic that hinders both innovation and progress. The most common solutions—team-building exercises, new management frameworks or injecting more resources—may seem logical. However, these app...

/people /retail

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

Slow Digital Transformation and UX Inaction Are Costing Banks Their Customers

In a world where trust is everything, stability has been banking’s ultimate badge of honor—but is it enough to stay ahead? In today’s fast-moving digital world, clinging to the “tried and true”—outdated white-label frontends and legacy core systems—can be a costly illusion. While these systems may have served well five or ten years ago, maintainin...

/retail /devops

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

ID-wallets and AI-agents together. No-brainer by now?

My posts listed below probably describe the sun rising (a lot of repetition of course). The point being that ID-wallets are needed for security, trust, speedy adoption and getting legally binding deals - that only legal and natural persons can do. Newest on top. https://www.finextra.com/blogposting/28398/it-is-better-to-build-from-the-ground-up-act...

/ai /identity

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

ID-wallets integrating AI-agents - or the other way around?

Both directions are being explored right now, but they lead to slightly different futures. 🧠 1. ID Wallets Integrating AI Agents This means the wallet is the core product, and AI agents are embedded within it to assist the user. 📌 Examples: An AI assistant inside your digital ID wallet helps you decide which credentials to share

/ai /identity

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

ChatGPT beats me - hands down

Certainly improved my "Why AI Agents Should Have Identity Wallets" As AI agents become more integrated into workflows, services, and digital infrastructures, their trustworthiness and interoperability become critical. Identity wallets are the key to ensuring both. AI agents are of limited utility unless they can: Be trusted through veri...

/ai /identity

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Paradigm shifts with mobile devices

Mobey Forum was founded 25 years ago. We had a planning meeting today for the founders' panel discussion at the meeting hosted by UBS in Zurich in June. My input: In year 2000 we were working for a paradigm shift in banking – a joint effort between leading banks, VISA, Nokia, Ericsson, Motorola and many others to take payments and other e-bankin...

/ai /identity

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

13 Iconic Innovations to Future-Proof Your Digital Banking Service

Imagine the effortless satisfaction of a single-click purchase on Amazon, one tap Uber hail or the perfectly timed recommendations from Netflix—these aren’t happy accidents from generic experience. They have carefully enriched the digital experience, contributing to multi-billion dollar success. Thousands of banks and Fintechs try to tap into the ...

/retail /devops

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

AI-agents should have ID-wallets

Why? Because they are of limited use unless they can be trusted and be interoperable with your own organisational and personal ID-wallet and other AI-agents. Your customers, suppliers, the public sectors and your staff will have ID-wallets and thus be able to interact with them as instructed. It should also be underlined that even if AI agents...

/ai /identity

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

ID-wallet and AI-agent - the dynamic duo. I asked AI. It agrees with me..

I asked AI how SSI principles in practise can support AI applications- before the AI-agent hype did change the scene.. (lower down about the dynamic duo).. Repost with comments at +++ "Self-Sovereign Identity (SSI) +++the base for EUDIwallet work+++ can be immensely supportive for AI applications in variou...

/ai /identity

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

We know where we are heading. Why not get going..

We know that trust is needed more than ever before and that it is critically important for the AI-revolution. We know that trust will be built with identity building verifiable credentials. We know that all organisations and most citizens will have general purpose wallet applications very soon to be able to send and receive the credentials. We know...

/ai /identity

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