Join the Community

23,955
Expert opinions
40,652
Total members
375
New members (last 30 days)
201
New opinions (last 30 days)
29,263
Total comments

Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Viacheslav Kostin

Viacheslav Kostin CEO at WislaCode Solutions

Top 5 Fintech Features Revolutionising Personal Finance

Managing personal finances can be a daunting task, but fintech innovations are simplifying the process with powerful tools. From automating savings to providing detailed spending insights, these features enable individuals and financial professionals to take control of their money. This article examines five key fintech functionalities that are re...

/retail

Ankita Bhattacharya

Ankita Bhattacharya Product Manager - Commercial Finance at LoanTube

Why business loan brokers are saying yes to less!

When an SME applies for a £10,000 working capital loan, it often finds itself at the bottom of a broker’s priority list. For years, traditional commercial finance brokers have largely avoided small ticket business loans. The reason is simple: the return on a £10,000 loan rarely justifies the time and manual effort required to package and place it....

/startups /inclusion

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

Internal Innovation Illusion: Why In-House UX Could Cost You the Market

Beneath the surface of every large retail bank lies a truth rarely voiced in boardrooms but whispered in team huddles: genuine digital transformation cannot succeed on in-house talent and legacy alone. While product teams brim with bold ideas—AI-driven analytics, intuitive dashboards, brand’s digital leadership—their proposals repeatedly collide w...

/retail /devops

Sebastian Fantini

Sebastian Fantini Product Director at EBANX

Why Latin American e-wallets are booming and what this reveals about the entire global tech industry

From the Industrial Revolution to artificial intelligence, from the telegraph to smartphones, the history of technology follows a familiar pattern: wealthy, developed countries produce; emerging markets consume. This logic, however, has been increasingly challenged, and the sector where this shift is advancing by leaps and bounds is digital payme...

/payments /inclusion

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

The End of Average: AI Is Rewriting the Rules of Digital Banking CX

In 2024, banking crossed a critical threshold. No longer satisfied with being simply digital and inspired by interactions with Chat GPT, customers began demanding something deeper—experiences that understand them. Banks turned to a powerful ally: artificial intelligence. The result? A seismic shift from transactional to transformational. AI didn’t...

/ai /retail

Galong Yao

Galong Yao CGO at Bamboodt

Unlocking the Future of Global Payments: A Deep Dive into China’s CIPS

As the world’s financial landscape evolves, the need for efficient, secure, and globally connected payment systems has never been more pressing. China’s Cross-border Interbank Payment System (CIPS) is rapidly emerging as a central artery in the internationalization of the Renminbi (RMB), offering a robust infrastructure for cross-border settlement...

/payments /inclusion

Galong Yao

Galong Yao CGO at Bamboodt

Alipay Tap: How Alipay’s New NFC Experience Is Redefining Offline Payments in China

When we think about contactless payments, Apple Pay, Google Pay, and EMV-based NFC cards often come to mind. But in China, a new and uniquely local solution is emerging—one that bridges the gap between barcode payments and hardware-intensive NFC wallets. Meet Alipay’s “Alipay Tap”—a smart, simple, and surprisingly elegant solution to streamline off...

/payments /inclusion

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

AI Becomes the Banker: 21 Case Studies Transforming Digital Banking CX

In banking, AI is no longer experimental—it became a cornerstone of strategy for improving how customers engage with their banks online and via mobile. Within this article, we analyze how AI’s adoption in 2024 impacted key areas of digital CX, highlighting global trends as well as specific insights from major markets like the US and UK. We examine...

/ai /retail

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

What I missed in Geneva..

GDC25 was a successful milestone gathering. Here’s what I hope will be addressed more visibly going forward: 1. Stronger EU Member State Leadership on Organisation Wallets What I missed most was a more visible and vocal commitment from EU Member State governments — especially in enabling simple, high-impact credential flows through widely avai...

/ai /identity

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Impressions from Global Digital Collaboration 2025

There can be no doubt: bringing together driving authorities, generalists, and domain experts from many fields proved both eye-opening and energising — and must continue. Especially now, as AI development accelerates at breakneck speed, it is essential to ensure that those deeply immersed in it don’t lose sight of a critical foundation: Trust and ...

/ai /identity

Now Hiring