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Comments: (1)

Paul Love
Paul Love - Konsentus - Nottingham 11 April, 2014, 14:201 like 1 like

Great post Richard.

Mobile is now the sexy new toy for the banks – and the UK will soon reach “mass market” adoption with Paym

I also agree with you that Branches are here to stay – but banks must ensure that they are not just maintained as a non-mobile relic, but reinvented as a valuable and integrated place to do business as part of a customer centric model that means customers get the same great service whatever channel they choose to use.