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RBS has turned into a disaster of a bank, it is owned by an ailing government, posts huge financial losses each year and it has closed so much of its global markets business, there really isn't much left to operate.
If it can't even perform straight forward transactional banking services, it has absolutely no hope.
What is left of this bank should be shutdown, pulled apart and sold off.
As it stands, RBS is a liability to taxpayers and a hazard to commercial and retail banking.
Their first priority should be to implement a stand-in system that will take over when the main system fails. This will alleviate the ATM and POS difficulties.
They have the capability to implement a stand in service with their existing solution but have opted to choose not to - which is common in Debit Card Issuing - as there is a higher risk associated with processing in STiP. Credit Card Issuers are more willing
to provide STiP services in the event the Card or Account Management System is unavailable to provide an authorisation response. I suppose in the Current/Checking account world there are multiple channels requiring support (branch teller, internet and mobile
banking, ATM and POS) and a Front End system may not recieve all channels and therefore the balance logged by them may not be in line with the System of Record.
I a normal situation I would not recommend STiP for debit cards, but with this kind of a situation things are different. Of course the STiP should have a suitable daily limit, enough for daily use but not more.
I think regulator in the country should ask the bank to pay high fines if customers/common man is not able to access bank's ATM after some pre-defined time span
11 Oct 2012