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There is an article in the newspaper quoting Peter Hanlon expressing the view that branch closures may have been a tactical error which reduced the quality of service and damaged the customer relationship.
I have mentioned the lost resource that the local branch represents, risk, knowledge and relationships.
With internet banking looking decidedly unsafe (if you are 'protected' by a 'smart' card) - branches may be required.
What other alternative is there? Mobile?
Also: Draft Laws introduced into Australia's Senate to prohibit the transfer by FI's of personal financial data offshore. Goodbye foreign processing and call centers. This one will catch on.
19 Mar 2009
This post is from a series of posts in the group:
A place to share stuff that isn't at all fintec related but is amusing, absurd or scary.