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Patricia's blog archive

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the connected bank
Patricia Hines

Patricia Hines

Head of Corporate Banking at Celent
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Bio Patricia Hines, CTP, leads the Corporate Banking practice at Celent and is based in Charlotte, NC. Her areas of research include global transaction services and wholesale banking with a particular emphasis on treasury and cash management, corporate banking delivery channels, and trade and supply Career History Patty has over 20 years of experience in financial services across business, technology, and operations. Prior to Celent, she was a Research Director in Wholesale Banking at CEB TowerGroup, a leading financial services advisory research firm, where she conducted primary research focused on industry


Transaction Banking

The Future of Financial Services: The Connected Bank

13 Aug 2014

For many banks, back office systems for such critical functions as deposit accounting, loan servicing, and payment processing have been in place for decades, running on huge legacy mainframes. According to industry analysts, IT departments spend 70 to 90 percent of their budgets managing and maintaining these disparate systems, leaving little left...

Transaction Banking

Client Lifecycle Management for Transaction Banking

25 Mar 2014

In today’s competitive environment, financial services firms are faced with the challenge of maximizing revenue, reducing attrition, and maintaining customer relationships. That means adopting a holistic approach when it comes to developing true customer-centricity, the cornerstone of client lifecycle management. I define client lifecycle manageme...


Transaction Banking

International Expansion: Overcoming Geographic Differences

07 Aug 2013

I recently published a blog post titled “International Expansion in Financial Services” discussing how banks are supporting the needs of multi-national companies through expansion into new geographies. Meeting the needs of demanding corporate clients in remote geographies can be challenging for global, national and regional banks. As banks follow ...


Transaction Banking

International Expansion in Financial Services

02 Jul 2013

Corporates in advanced economies are accelerating their international expansion ambitions as they look to escape slow growth at home and expand abroad, looking to capture sales growth in geographies that are demonstrating GDP growth. In its April 2013 World Economic Outlook Update, the International Monetary Fund (IMF) projects 3.3% overall global ...