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The need to think simplified product offerings by unbundling productss, making them very target customer specific , industry specific and automated is important.  FinTEchs are doing just that and most are operating at minimal cost or investment. As long as fintechs cannot settle with the central bank , there is always room to make money for banks by acting as sponsor banks. Cost of end consumer services will be impacted as a result.

Customer satisfaction however is not ablout fee , but also transparency but most importantly it is about trust. 

Interesting perspective

Thank you for taking time to read.Yes design debt for banks sometimes catapults into enormous and sudden spends often left to be sorted out by succeeding CIOs or design teams.