Elena's blog archive

2022 (2)
Elena Berestovaya

Elena Berestovaya

CMO at UpTrader - Forex CRM Provider
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Customer Service 2015-2019-2025

Customer service as a method to increase customer loyalty and retention for Forex CRM Provider

27 Oct 2022

What happened? What problem did we solve? Once again, a developer nervously told a support engineer that the issue the customer is experiencing is not on our side. He added that it was at least the 4th time that he was answering this particular question and that it would be worth remembering it. The support manager got offended and replied that

Asia Financial Services

The perfect storm on the financial market: an opportunity to open a brokerage in Asia?

30 Mar 2022

The conflict between Russia and Ukraine revealed a global crisis of confidence and strained relations between countries. The US is talking to any opposition only to imply sanctions: "If you do not do as we say, we will impose sanctions against you, if you do as we say, we will lift the sanctions imposed on you earlier". This rhetoric can...

Law and Finance

Who would benefit from the legalisation of crypto, other than miners?

19 Feb 2022

It seems that the Ministry of Finance and the Central Bank of the Russian Federation have managed to overcome the crisis known in psychology as the K├╝bler-Ross model. It describes five stages of dealing with a crisis situation, beginning with denial and continuing with anger, bargaining, depression, and, finally, acceptance. Apparently, this is wh...


5 must-haves for your copy trading platform

13 Jan 2022

Nowadays, copy trading services offer a lot of ready-made solutions for brokers. Some companies even choose to develop this kind of software themselves, which, in our opinion, is not always reasonable in terms of cost and, of course, the result. Today we would like to talk about ready-made cloud trading platforms and how to choose the best one. Ba...