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Lydia Coyle

Management Consultant
Woodhurst
Member since
23 Sep 2021
Location
London
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Followed by John Sims, Martha Boyle and 5 others you follow

Bio

Lydia has spent her career helping Banks, Building Societies and Fintechs to improve their customer experience, reduce IT costs, remove operational risk, modernise and drive more profitable growth. Lydia is passionate about helping Building Societies deliver on their strategy and modernise in a sustainable way to ensure they continue to play an essential role in shaping the financial future for generations to come.

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Management Consultant
Woodhurst
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Lydia Coyle

The Modern Mutual - Forging Successful Partnerships

"Partnerships are key. Where we have been in the past is a supplier relationship. What we are building now for the future is a partnership focused model." - Chris Hunter, Deputy CEO of Darlington Building Society What makes a good partner? Shared vision and values: Identify potential technology providers that share your customercentric ...

04 January 2024 Financial Transformation

Lydia Coyle

The Modern Mutual - Becoming Technology Enabled

Modernising the tech stack is fundamental to becoming a Modern Mutual – prioritising automation, channel consistency, seamless customer experiences, and leveraging insights from data. Whilst modernisation isn’t just about technology, it does still play a key role in delivering a better, more efficient and digitally enabled service to your customer...

05 December 2023 Financial Transformation

Lydia Coyle

The Modern Mutual - What is your channel strategy?

To navigate the complex landscape of channel strategy, Building Societies must consider their core mission of serving diverse customer needs while adapting to changing technological trends. How do Building Societies create the optimal physical channel strategy? Preserving the human touch: Branches can remain a differentiator and a key point of val...

27 November 2023 Financial Transformation

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Lydia writes about

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  • financial inclusion
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Lydia's opinion archive

  • 2023 (5)
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