21 October 2017
« All videos

Mapping the customer journey

02 July 2015 | 4928 views | 1

Matt Farrar, VP service design, EPAM looks at how design elements can enhance the customer experience at banks.

Comments: (1)

Hoss Atri
Hoss Atri - FinVues - Chelmsford | 02 July, 2015, 12:31

Just wondering, should the account / loan providers (these used to be banks only at one time!)  not also apply a bit more creativity to the actual products they want to sell and the prices they want to charge ? Seems to me there is more to this stuff that just a gamified front-end on my mobile.

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)
Log in to receive notifications when someone posts a comment

Related blogs

Create a blog about this story (membership required)
visit www.fivedegrees.nlRegister now

Top topics

Most viewed Most shared
HSBC partners Bud for open banking trialHSBC partners Bud for open banking trial
9901 views comments | 22 tweets | 26 linkedin
satelliteGates Foundation backs Ripple collaboratio...
8934 views comments | 13 tweets | 10 linkedin
Mastercard to roll out blockchain APIMastercard to roll out blockchain API
8699 views comments | 17 tweets | 19 linkedin
IBM uses blockchain to improve cross-border payments processingIBM uses blockchain to improve cross-borde...
8027 views comments | 9 tweets | 17 linkedin
Sibos 2017: API or the highwaySibos 2017: API or the highway
7690 views comments | 10 tweets | 22 linkedin