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Anthony Aboud, COO and Rebecca James CMO of ME Bank explain their strategy for going branchless in 2010, an explanation of Australian 'financial anxiety' and ME Bank's mobile banking strategy.
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Ron Kalifa, Chairman, Network International, opened Day 1 at the Merchant Payments Ecosystem in Berlin speaking amongst a panel of industry leaders on trends that are arising and setting the tone for the Year 2020. He shares with Hannah Wallace from FinextraTV what it takes to successfully lead a company in such an ambiguous market, how payments companies need to anticipate changes in platform technology, the challenges aground scalability and the hurdles regulation will bring.
Susannah Hammond, Senior Regulatory Intelligence Expert, Thomson Reuters Regulatory Intelligence, speaks off the back of the Fintech, Regtech and the Role of Compliance Report 2020, about the benefits fintech and regtech offer, their operational efficiencies and effectiveness, the improved services for customers and greater business opportunities they provide. Susannah also sheds light on why some firms haven't deployed fintech or regtech, what's stopping them and how the concern about lack of skills is being addressed.
Alexander Robson, Managing Editor, Thomson Reuters Regulatory Intelligence, introduces the 11th edition of the State of Regulatory Reform Report 2020 and highlights what banks, regulators and compliance officers will take away from this year's findings. A strong emphasis is placed on the importance of banks and non-financial institutions culture and how a greater focus on responsibility and accountability will change the way companies and regulators behave globally. We learn about the role of AI in wholesale financial markets compliance in 2020 and how it is helping tackle problems around money laundering and route out false positives.
As consumer habits develop and evolve, the way banks operate and how they engage with their customers do as well. With banks under increasing pressure due to competition from innovative fintechs and changing consumer expectations, they must develop the way they target and appeal to customers and maintain a profitable personal relationship.
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