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Simplicity is key for banks

Damian Pettit, RBS, outlines how banks can keep pace in today’s payments climate and how they can stay fit for purpose.

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Comments: (1)

A Finextra member
A Finextra member 07 June, 2016, 14:47Be the first to give this comment the thumbs up 0 likes

I suppose Mr. Pettit is 100% right speaking about simplicity!

Banks customers needs and they are looking for straightforward operations even in the case if they do not use apps very often. Often existing banking applications are unnecessary complex and "over-engineered" that makes them almost unusable especially by old generation!