Research

The Future of Payments 2022

27 May 2022  |  1096 downloads

The Cutting Edge of Digital Payments The Covid-19 pandemic and Russia’s invasion of Ukraine in 2022 has proven that the financial services...

The Future of Digital Identity 2022

06 May 2022  |  857 downloads

Inclusive, Secure, Fit For Purpose Digital identity will be the catalyst for financial institutions wanting to navigate the data ecosystem in an incr...

Open Banking Europe 2022 - What’s next for Open Banking?

18 Jan 2022  |  1210 downloads

Since the European Payments Services Directive 2 was introduced in 2018, open banking has come to mean different things to different participants. Pro...

Addressing the Poverty Premium: A data-led approach

05 Nov 2021  |  288 downloads

Poverty premium is a term that means so much more than being charged more for certain products and lack of credit history; it can also equate to digit...

From Surviving to Thriving: Digital Customer Engagement beyond Video Conferencing

29 Jul 2021  |  202 downloads

During the Covid-19 pandemic, and ensuing national lockdowns, one of the key challenges for financial services professionals involved in customer or c...

What will drive the journey towards cashlessness and digitalisation?

18 Jan 2021  |  655 downloads

Market dynamics and infrastructure vary greatly per country and region but the direction of innovation and change are converging on the same outcome:...

Payments Transformation: Immediate, Intelligent and Inclusive

04 Nov 2020  |  1138 downloads

The Finextra Annual Payments Survey Report 2020 in association with Fiserv. The pandemic has changed how we think about payments and the way people&a...