Hypercom appoints Andrews SVP, global customer services; promotes Rawls
06 June 2006 | 1263 views | 0
Hypercom Corp. (NYSE: HYC) today announced that O.B. Rawls IV was recently promoted to senior vice president, international sales, and the appointment of John H. Andrews to the newly created position of senior vice president, global customer services.
Rawls is responsible for directing, driving and managing the company's sales, service and support in all countries and regions outside of North America.
Andrews is responsible for enhancing the company's customer care activities globally, and directing the worldwide expansion of Hypercom's services business. With these appointments, Hypercom fortifies its already strong international expertise in trusted high-security electronic payment transaction solutions, and elevates services and customer care to the executive management level.
Rawls and Andrews are members of Hypercom's executive management team, and report to CEO William Keiper.
"These executive appointments strengthen our team and will help to build on our global competitive positioning," Keiper said. "O.B. Rawls is a highly experienced executive with in-depth knowledge of the point-of-sale business who has been a part of the Hypercom team for over five years. His experience and expertise, together with John Andrews' extensive experience in services strategy and operations, will help us take actions that improve our ability to win business, enhance the customer experience, and facilitate the expansion of our services business."
About O.B. Rawls IV
O.B. Rawls IV has more than 15 years of experience in the electronic payment, banking and health care industries. Immediately prior to his promotion to senior vice president, international sales, Rawls served as senior vice president, North America sales. Prior to that, and for five years as president of Hypercom North America, Rawls transformed the market for point-of-sale terminals by placing an emphasis on quality control and product diversification that has had a ripple effect throughout the industry. Through his efforts, banks and independent sales organizations today can offer their merchant customers a much broader and more reliable choice of product at all price points - ultimately improving the business environment for the entire acquiring industry.
Prior to joining Hypercom, Rawls was executive vice president of operations for Caredata.com, a health care information technology company. There, Rawls was instrumental in creating, implementing and directing key operational and sales initiatives that expanded the company's market share and increased revenues. Rawls previously served in various executive and general management positions with First Data Corp., as president of Unified Merchant Services, and as senior vice president-division executive of Merchant Card Services. He has also held executive management positions with NationsBank and its predecessor, NCNB National Bank.
About John Andrews
John H. Andrews has more than 26 years of progressive experience in the business services, teleservices, technology and consumer products industries. He most recently served as principal of iClient Global, LLC, a management consulting firm providing financial, operating and general management services to clients in the point-of-sale and information technology sectors. Prior to that, Andrews served as chief executive officer of Excell Agent Services, LLC, a privately held $30 million company providing directory assistance and information services to major communications firms in North America, Canada and the Philippines. He planned and directed that company's expansion into the wireless sector, established its Manila operations, and is credited for its multimillion-dollar revenue growth.
Andrews previously held a number of executive management posts at MicroAge Inc., an indirect sales-based IT products distribution and services company. As founder and president, MicroAge Teleservices, he was responsible for long-term strategy, day-to-day operations and direction of customer care services to Fortune 1000 companies in the communications, consumer products, health care, logistics, technology and utility sectors. As chief operating officer of MicroAge Technology Services, he led a team of 1,850 professionals, oversaw the assimilation of several acquisitions, streamlined the company's software operating environment, and re-engineered product and service fulfillment processes for 44 branch offices. As president of MicroAge Logistics, he provided services to support annual revenue growth from $1 billion to $5 billion, implemented an ISO 9001 certified integration & assembly facility, achieved ISO 9002 certification for distribution centers and maintained P&L responsibility for services including customer care, distribution, quality integration and assembly, purchasing, inventory management and reseller support.
Andrews also held positions with Dial Corp., a Fortune 500 consumer products manufacturer.