Vizolution, a market-leading customer experience technology provider that replicates the qualities of face-to-face interactions in remote channels, has today announced the appointment of Bob Wigley, Chairman of UK Finance (and former Chair of Merrill Lynch EMEA) as Chairman of its board.
In announcing the formal appointment of Bob Wigley to the board, Vizolution further deepens its financial services expertise, as demand for new ways to engage with customers accelerates and the global pandemic continues to restrict customer movement and in-person interactions.
Bob Wigley takes up the position of Chairman with immediate effect, bringing 25 years of experience in the banking industry to Vizolution, latterly as the Chairman of Merrill Lynch for Europe, the Middle East and Africa and as a Court Member of the Bank of England during the Global Financial Crisis. As current Chairman of UK Finance, Bob Wigley represents the UK Banking and Finance sector with HM Government and regulators and is first to identify the issues and challenges faced by the financial services sector.
In addition, as an author on the effects of technology on Generation Z, Bob Wigley brings important insights to Vizolution that will help support their goals of humanising digital customer experiences and digitising human interactions and the positive value this can bring financial services & telecoms organisations.
Commenting on the appointment, Bob Wigley said: “I am excited to have been appointed Chairman of the board and look forward to leading Vizolution to the next level of growth. I joined the Board because I can see how Vizolution transforms how global enterprises connect with their customers at a time when organisations are prevented from conducting business as normal.
“The global pandemic has changed the rules of engagement. Vizolution is front and centre in helping businesses reconnect with customers via digital and get back to profitability. With leading financial institutions NatWest, HSBC and Santander already being invested in Vizolution as shareholders as well as customers, it’s clear that the need for better digital customer experience solutions is paramount and Vizolution is well placed to deliver on this.”
CEO, Bill Safran: “Vizolution is on an exciting growth trajectory and is at a pivotal point, where the pandemic has provided a huge opportunity for us to help our customers better engage with their customers. Bob brings strategic financial services and government policy insight to our direction, is an expert on digital and disruptive technologies and will help us deliver our vision for the award-winning Vizolution platform. I look forward to working with Bob to accelerate our growth as we help more businesses replicate the qualities of face-to-face interactions in remote channels and streamline complex customer transactions into effortless experiences.”