A provider of affordable, data-driven solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency, ENACOMM has been empowering banks, credit unions, and credit card and payment companies with transformational technologies for nearly 35 years.

Delaney brings 15 years of exceptional experience with services, as well as software and hardware products for banks and credit unions, having worked for many years with Jack Henry & Associates Inc, a provider of technology solutions and payment processing services primarily for the financial services industry. He’ll also utilize his strong interpersonal and communication skills to uphold ENACOMM’s strong dedication to customer service.

“The coronavirus pandemic is forcing change in every industry, and the critical need for social distancing has heightened the importance of technologies that optimize the remote banking experience for bank customers and credit union members,” said Michael Boukadakis, ENACOMM Chairman & CEO. “ENACOMM warmly welcomes Tom as we continue to strategically invest in our team. Tom has an outstanding track record, and we’re confident that he’ll help a greater number of financial institutions provide their customers and members with the best service possible through intelligent interactions technology, even when they can’t visit their local branches.”

As VP of Financial Sales, Delaney will focus on marketing the ENACOMM Financial Suite, which includes a hosted, dynamic interactive voice response (IVR) system for personalized customer interactions. He’ll also help community banks and credit unions transform the customer experience (CX) and streamline operations with technologies such as ENACOMM Voice Authentication, which authenticates and protects accountholders using voice biometrics; ENACOMM’s Fraud Control Module that systematically roots out fraud through analytics-based control functions that continually monitor all IVR call records for red flags; and ENACOMM’s Virtual Personal Assistant (VPA) for artificial intelligence (AI)-driven conversational voice banking.

“Over the past 15 years, I’ve developed meaningful relationships with incredible people at top-rate financial institutions who are passionate about meeting and exceeding their customers’ expectations,” commented Delaney. “I’m committed to helping
bank and credit union leaders continue achieving that goal and, to that end, am excited to equip them with ENACOMM’s industry-leading FinTech solutions that will make it possible to conquer the challenges of a suddenly different banking environment.”