Metro Bank appoints CIO and chief transformation officer

Source: Metro Bank

Cheryl Newton will be joining as Chief Information Officer. She will be responsible for developing Metro Bank’s technology agenda to further enhance the service it provides to colleagues and customers, across all of its channels.

Cheryl is a technology specialist and has held global managing director and IT Board level positions implementing IT solutions for financial companies worldwide including JP Morgan, Lloyds Banking Group, HSBC, Credit Suisse and Barclays.

Also joining the leadership team will be Daniel Frumkin, who has been appointed as Chief Transformation Officer. He will take the lead in delivering the bank-wide efficiency programme to further enhance customer experience and continue to create even more FANS.

Daniel joins after eight years at The Bank of N.T. Butterfield & Son Limited, a full service community bank based in Bermuda, most recently as their Global Chief Operating Officer and prior to that as Global Chief Risk Officer. He has previously worked at Parex Bank, Northern Rock and RBS.

Commenting on the appointments, Craig Donaldson, CEO at Metro Bank, says: “Both these appointments are a significant step forward in our year of transition for Metro Bank and will help us deliver on our strategic initiatives. Cheryl and Dan bring deep experience and expertise and share our vision for creating FANS. I’m really looking forward to working with them.”

Cheryl Newton added: “I’m really excited to be joining Metro Bank as it continues its expansion across Britain, giving customers real choice in who they bank with. We have a huge opportunity through our investment in stores and digital to really transform the banking experience for people and SMEs across the UK.”

Daniel Frumkin added: “I’m looking forward to joining the team at such an important time during this year of transition for Metro Bank. There is real potential for the future as we focus on driving long-term growth by delivering great customer service at the right cost.”

Cheryl will start with the bank next week and Daniel will join in September. Both roles will report directly to Chief Executive Officer, Craig Donaldson.
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