ASB hires BBVA customer experience lead Kalburgi

Source: ASB

ASB is pleased to announce the appointment of Lohit Kalburgi to the bank’s executive leadership team in the role of Executive General Manager, Corporate Strategy and Customer Experience.

Mr Kalburgi was based in Dallas in the USA, in the role of Managing Director, Global Head of Customer Experience with BBVA, a global financial services group.

Throughout his career in the United Kingdom, Spain, the USA, Australia and New Zealand, Mr Kalburgi has developed an extensive knowledge base about customer-centric digital transformation, holding roles in British Telecom, Barclays and Vodafone.

While his career has been largely international, Kalburgi grew up in New Zealand and is looking forward to returning home with his family.

ASB Chief Executive Vittoria Shortt says Mr Kalburgi’s appointment reflects ASB’s commitment to help accelerate the financial progress of its customers.

“Lohit brings a diverse skill-set to the role and a deep experience in delivering uniquely different customer propositions,” says Ms Shortt. “He has a track record as a commercial thought leader and his thinking is acutely centred on outcomes and experiences for customers.”

Mr Kalburgi says he’s excited by ASB’s customer-centric vision and the opportunity to help make a real difference to the lives of New Zealanders.

“I’m looking forward to working with the ASB team focussed on delivering the best outcomes for customers,” Mr Kalburgi says.

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