With over fifteen years experience in business change solutions within the technology and financial services space, Ms Young will bolster the senior team to support its focus on delivery and service excellence.

Ms Young comments: “I’m delighted to be joining the Red Box Senior Executive team, having worked with them over the last 18 months as a consultant and witnessing the enormous potential for the business. I look forward to helping improve efficacy on the end-to-end business processes around delivery and service of Red Box’s industry-leading platform.”

Before joining Red Box, Ms Young has worked with and for organisations including Focus Solutions, Standard Life and Hewlett Packard. In 2003 she established a compliance consultancy and online training company that she sold to Focus Solutions in 2008. She has a strong interest in the interaction between process and is a postgraduate member of the British Psychological Society.

Richard Stevenson, CEO, comments: “As an organisation, we are always looking to improve how we operate and to strive to be the best we can be. Alison’s expertise and experience will be invaluable to us as a business as we continue to focus on capturing, securing and maximising the value of voice communications for our customers.”

Red Box is the world’s leading dedicated voice specialist, capturing all voice communications across global enterprises, SMEs, and across both new and legacy systems. The company’s next generation voice platform captures and secures millions of calls daily for leading organisations across financial, contact centre, government, and public safety sectors and can be deployed in cloud, hybrid, or on premise environments.

Red Box holds the distinction of working with six of the world’s top banks, 85% of interdealer brokers and 70% of UK police forces. The company is headquartered in Nottingham, England, with offices in London, New York, Hong Kong and Singapore.