A new Director of Mortgage Innovations has been appointed by RBS.
Dan Salmons takes up the role in the New Year having lead innovation within the financial services sector for the last 20 years. Dan was previously Managing Director of Mobile and Online at PayPoint plc.
RBS continues to innovate through using the latest technology to help customers and earlier this year launched the UK’s first Paperless mortgage. Dan Salmons will be responsible for defining the future mortgage customer experience, driving digital transformation and new customer propositions.
RBS is the third largest mortgage lender in the UK, lending over £30bn per year.
Ian McLaughlin, MD of Specialist Banking said: “Our Mortgage business has helped significant numbers of customers over the last few years. However, the market is always changing, and we need to ensure that we are forefront of developments if we are to provide customers with the best possible experience. With Dan’s appointment, we are significantly strengthening our innovation capabilities, and I am delighted to have someone with Dan’s track record join our team.”
Dan has previously brought a wide range of new financial products to market, including off-set mortgages, contactless cards, mobile payments, the first UK point of sale rewards programme, and parking payments.
Dan Salmons, Director of Mortgage Innovations said: “New technologies are enabling a fresh look at the home buying process, providing new opportunities to transform the customer experience. RBS is a significant player in the market, and has a real commitment to innovation. I am looking forward to working with the team, its partners and FinTechs to take the business forward and continue to improve the experience for customers”.
Dan is an Advisory Board member of business payments start-up, Modulr. He was previously Managing Director of PayPoint Mobile and Online. His previous roles include Global Innovations Director for Barclaycard, and VP Strategy for Capital One Europe.