360T Group, the leading independent global provider of a multi-bank, multi-asset trading platform has appointed Marijke van Oene as Head of Business Support and Grantley Lynch as Head of Technical Support. Both report to Tobias Christ who heads Client Services at 360T Group.
Marijke van Oene joins 360T from Thomson Reuters in Frankfurt, where she managed a team of Clients Specialists in EMEA East, Netherlands and ad-interim France. She was accountable for maintaining the installed customer base and to drive revenue growth.
In her role at 360T Marijke will be responsible for leading the Business Support Team and for ensuring a client-oriented solution service which guarantees customer satisfaction.
Grantley Lynch joins 360T from Bank of America Merrill Lynch (BAML), where he was a Technology Manager. There Grantley managed four teams between the UK and India responsible for all European mid-range payment systems including an in-house Java-based liquidity system and an FX settlement system (CLS PAYplus). In addition to Grantley's operational leadership, he also restructured the group and implemented a new strategic program of work to amalgamate the European and Indian teams.
In his new role, Grantley will be responsible for leading and standardizing the global support group between Frankfurt, New York and Singapore. He will also position the group to support the company's current and future growth to ensure excellent service to its clients.
Carlo Koelzer, CEO and founder of 360T Group, said: "360T is a service provider in the financial industry. As this industry is dynamically evolving and as the service to our customer is becoming more important every day, we are taking additional steps to further enhance our service level in order to provide AAA service level to our customer with respect to availability, quality, flexibility and understanding. We are therefore pleased to welcome Marijke and Grantley, who both bring to 360T many years of experience in customer care across the financial services."