Source: Sainsbury's Bank
Sainsbury's Bank is delighted to announce today the appointment of Steve Burke as Chief Operating Officer, effective immediately.
Steve was previously Executive Director & Chief Operating Officer of Diligenta, a subsidiary of Tata Consultancy Services, the world's leading IT consulting, services and business process outsourcing organisation. At Diligenta, Steve set up its operational strategy including the creation of an outsourcing utility model and IT transformation programmes.
Previously, Steve worked for Friends Life and Axa Life and has enjoyed over twenty years in operations roles where he led IT and change as well as customer service functions.
He joins Sainsbury's Bank at an exciting phase of its growth, with the business enjoying four consecutive years of profit growth. The Bank is committed to providing its customers with the level of service they expect from Sainsbury's.
Steve will look after all aspects of operations including IT and change, distribution and customer service. He will report to the Bank's Chief Executive Officer, Peter Griffiths.
Peter Griffiths, CEO of Sainsbury's Bank, said: "We are delighted that Steve is joining Sainsbury's Bank. Steve has a proven track record of delivering significant cost reductions whilst improving customer service. We believe his experience will be an asset to the bank as we enter this next chapter of our growth."
Steve Burke said: "It is an exciting time to be joining Sainsbury's Bank and I am looking forward to working with Peter and the team to help drive further growth and deliver service in the manner the Sainsbury's customer has come to expect. We have a unique customer proposition and a massive opportunity with 22 million customers visiting Sainsbury's stores every week."
Steve is re-locating to Edinburgh from Bristol.
The Bank recently reported a 26% year on year reduction in reportable FSA banking complaints. The supermarket bank reports less than 1 (0.97) complaints per 1000 accounts and resolves 84% of banking complaints within 4 weeks.