Citigroup announced today that Jud Linville will become Chief Executive Officer of Citi Cards.
Jud Linville joins Citi from American Express, where he was President and Chief Executive Officer of U.S. Consumer Services. Citi also announced the formation of a new Global Enterprise Payments business unit to leverage the bank's industry-leading wholesale and retail payment capabilities across regions and organizations globally. The unit will be led by Paul Galant, who will be the Chief Executive Officer of Global Enterprise Payments.
Linville will run Citi's North America branded Cards business and work closely with the regional Cards heads to develop world-class service and facilitate rapid growth and innovation. He will report to Manuel Medina-Mora, Citi's Chief Executive Officer of Consumer Banking for the Americas. Linville will be a member of the Executive Committee. He will also serve on the Global Consumer Banking Council, chaired by Medina-Mora, and will head the Global Cards Council.
During his 20-year career at American Express, Linville led a variety of business segments and held responsibility for all U.S. cardmember, small business and merchant customer services. Most recently, he oversaw the Consumer Card Group, Membership Rewards, the Consumer Travel Network and the Prepaid Services Group on a worldwide basis. Linville led the AXP Interactive unit and managed all of American Express' marketing, service, cross-sell and acquisitions through Internet and e-mail channels.
"I am very excited about the opportunity to join Citi and by the great possibilities this brand creates, considering its deep roots in the U.S. consumer business and unrivaled international footprint," Linville said.
Galant has been with Citi for more than 10 years. Since April 2009, he has served as Chief Executive Officer of Citi Cards, leading the business through a time of dramatic change in the industry. Prior to that, he ran Citi's highly successful Global Transaction Services (GTS) business for institutional clients.
In this new role, Galant will oversee the design, marketing and implementation of comprehensive business-to-consumer and consumer-to-business payments solutions for the world's largest global corporations and financial institutions, as well as governments. Galant will report to Manuel Medina-Mora and John Havens, Chief Executive Officer of Citi's Institutional Clients Group (ICG). He will begin immediately to assemble a team to manage this new unit.
Medina-Mora said, "Our multi-year strategy to grow our North America Consumer Banking franchise includes significantly improving our customers' experience, focusing on the segments and regions where we see the greatest opportunities for growth, and building a foundation for sustainable growth through product innovation and investments in our people. The addition of Jud and the launching of a new business under Paul's leadership will help us achieve these goals."
Citi Chief Executive Officer Vikram Pandit said, "Jud's unmatched background and experience in managing one of the most highly regarded brands in the cards industry will be essential to building on the progress we have made. I am thrilled to have someone of his caliber joining our team. In addition, we expect enterprise payments to be a significant revenue driver for Citi, and with Paul's deep knowledge of both the institutional and consumer payments businesses, we are well-positioned to become an industry leader."