i2c, an innovative provider of payment solutions, announced that James Riggsbee has joined the company as Site Leader, Panama Contact Center.
James has more than 13 years of experience in call-center management and extensive background directing operations, client services, administration, and finance. In addition to the day-to-day management of call-center functions, his expertise includes sales and marketing, vendor and client acquisition, management of client relations, and development of company processes, policies, and procedures.
Before joining i2c, James served as general manager of Panama Call Center (PCC) and as a director of United Nearshore Operations (UNO) in the Dominican Republic. Earlier, he was responsible for 16 contact centers across the United States and Canada. James has worked on accounts involving prominent financial institutions, including Chase, Citibank, Bank of America, Discover, Western Union, and several Latin American banks.
At i2c, James will oversee the operations of the company's Panama contact center.
"James Riggsbee is a welcome addition to the i2c team. His knowledge, leadership, and ability to provide superior client services will help the company capitalize on the growing opportunities in the Latin American prepaid market," said Jon Round, Senior Vice President, General Manager Prepaid at i2c.