Jacada (Nasdaq: JCDA), a leading provider of unified desktop and process optimisation solutions for customer service operations, today announced the appointment of Paul O'Callaghan as Chief Executive Officer.
Gideon Hollander, who founded Jacada and has served as the company's CEO since 1990, will become Chairman of the Board of Directors. Yossie Hollander, the current Chairman of the Board, will continue to serve as Director.
O'Callaghan joined Jacada as President in May 2006, after successfully holding senior management roles in companies including Optio Software, Cisco Systems, IMNET Systems, XACCT Technologies, Idapta and Network Systems Corporation.
"We brought Paul to Jacada because of his strong reputation for building and leading quality, sales-driven organisations," said Gideon Hollander, Chief Executive Officer of Jacada.
"During his tenure as President, he has had a tremendously positive impact on our company and his leadership skills have been the catalyst for accelerating the transformation of Jacada. The recent transaction with Software AG completes the company's transformation from an application modernisation and middleware software company to a fast growing call centre solutions provider. I could not be happier with Paul's performance and I am excited to be able to hand him the reins."
"I am thrilled and honored to be given the opportunity to take this company to the next level," said Paul O'Callaghan, President of Jacada. "The last year and a half has been one of transformation, organisational maturation and significant business development. We now have the people, solutions, partners and business model to capitalise on a growing market space. I want to thank Gideon and the Board for this opportunity and I am confident that we now have all the pieces in place to execute a strategy that has been four years in the making."