Scottrade, a leading branch-supported online investment firm, announced the hiring of Craig Hogan as Director of Customer Intelligence, Customer Relationship Management and Reporting.
As Director of Customer Intelligence, CRM and Reporting, Hogan will oversee and develop customer relationship management practices and further develop and enhance the customer experience.
"I am thrilled to join Scottrade in this new position," Hogan said. "What's great about Scottrade is that the customer is already our No. 1 focus. From the top to the bottom, every person here is committed to excellence in customer satisfaction and loyalty. I hope to continue and strengthen that trend."
Hogan has over 15 years of customer relations and marketing experience. Before joining Scottrade, Hogan served as the Director of Database Marketing at Enterprise Rent-A-Car. Prior to that, he spent five years in senior leadership roles at St. Louis-based marketing and research firm Maritz Inc. Hogan earned a Master of Business Administration with a concentration in marketing from Washington University in St. Louis and a Bachelor of Music Education from Southeast Missouri State University in Cape Girardeau, Mo.
"Because Scottrade is one of the largest online brokerage firms in the country, it is imperative that we exceed our customers' needs," said Chris X. Moloney, Scottrade chief marketing officer. "Craig is a great addition to the Scottrade team. His immense knowledge and experience in customer intelligence make him a great leader as we continue to grow and focus on exceeding our customers' expectations."