ExlService Holdings (NASDAQ: EXLS), today announced the appointment of Kal Bittianda as Vice President and Head, Strategic Account Management for North America.
Mr. Bittianda's responsibilities will include the development and implementation of robust account management processes and forging effective partnerships with the delivery teams spanning EXL's three lines of business - business process outsourcing (BPO), research and analytics and risk advisory services.
Mr. Bittianda's appointment is a key part of EXL's ongoing strategy to continually evolve the management infrastructure to provide EXL's growing customer base with superior levels of service. The Strategic Account Management team develops capabilities and processes that effectively align EXL's strategic solutions with client objectives, provide onsite support to accounts and deliver valuable insight to clients regarding process transformation and critical outsourcing initiatives to provide clients with a competitive edge.
"Kal is an important asset for EXL's clients as they consider strategic transformations and options for outsourcing their business processes. Kal has the experience and background in strategy, analytics, finance and outsourcing to make a positive impact on our clients and build the Strategic Account Management organization. Kal's appointment is another step in EXL's stated goal to invest in our relationship management infrastructure to better serve our growing client base. I wish Kal the very best in his new role," noted Vikram Talwar, CEO and Vice Chairman of EXL.
"I am delighted with Kal's appointment as he brings with him strategic insights that will help build and lead a vital function for EXL. Kal is an experienced business leader who possesses the perspective to understand the significant strategic issues faced by our clients and help drive solutions that enable a competitive advantage. I look forward to working closely with Kal," said Rohit Kapoor, President, EXL.
Mr. Bittianda assumes his new position after five successful years as Principal of Inductis, an EXL subsidiary focused on high-end strategy and analytics for the financial services and insurance industries. At Inductis, he helped build the business from 20 to over 200 employees. Kal holds an MBA from Harvard Business School, an MS in Industrial Engineering from Purdue University, and a Bachelor of Technology in Naval Architecture from Indian Institute of Technology, Madras. Before joining EXL, Mr. Bittianda was Vice President of Strategy and Development at Stockback, and managed key consulting client relationships at Mitchell Madison Group. He will be based at EXL's New York office.