18 December 2017
visit www.aciworldwide.com

OmniAmerican Credit Union moves to Avaya IP network

18 July 2002  |  1504 views  |  0 OmniAmerican Credit Union moves to Avaya IP network

Texas-based OmniAmerican Credit Union has upgraded its voice and data communications with a move to a unified Avaya IP telephony network.

The new network allows OmniAmerican's headquarters in Fort Worth, Texas, and 13 offices to communicate as if they were a single location. Employees can dial four-digit extensions to reach any co-worker in any office location, and forward calls to any department.

A new unified messaging system enables employees to access, manage and respond to all voice mails, e-mails and faxes from anywhere, at any time, using internal or external telephones, cell phones, desktop and/or laptop computers.

The upgrade also provides members with the option of a self-service system for fast access to routinely requested information and activities such as office hours, loan rates, verifying account balances, or transferring funds.

It is anticipated the upgraded communications system will reduce the credit union's connectivity costs by up to 70 per cent per office.

Gary Todd, OmniAmerican's assistant vice president of network services, says: "It's exciting to see how much we've saved in ongoing operating costs, while still providing the same level of features to all locations. We immediately eliminated up to $800 per month for local voice circuits at each office. Plus, we were able to keep our existing digital telephones while adding IP telephones where it made the most sense, such as in smaller offices that don't have telephone switches."

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

BBVA Bancomer signs $1 million communications deal with Avaya

BBVA Bancomer signs $1 million communications deal with Avaya

07 June 2002  |  2892 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.response.ncr.comvisit http://cib.db.comvisit www.aciworldwide.com

Top topics

Most viewed Most shared
satelliteRipple completes XRP Lockup
11316 views comments | 3 tweets | 4 linkedin
Banks tap Ethereum smart contracts for MiFID II complianceBanks tap Ethereum smart contracts for MiF...
10393 views comments | 21 tweets | 26 linkedin
Banks and fintech startups join forces on blockchain-based supply chain pilotBanks and fintech startups join forces on...
7823 views comments | 19 tweets | 22 linkedin
Digital banking startup Loot secures £2.2 million seed roundDigital banking startup Loot secures £...
7585 views comments | 5 tweets | 11 linkedin
Nordea takes Open APIs into live productionNordea takes Open APIs into live productio...
7483 views comments | 6 tweets | 26 linkedin

Featured job

Competitive base, double ote, benefits
London, UK

Find your next job