17 October 2017
Register now

Clerical Medical completes phase one CRM initiative

04 July 2002  |  2769 views  |  0 Clerical Medical completes phase one CRM initiative

Clerical Medical Investment Management (CMIM), the asset management business of HBOS, has deployed eWare's Internet and mobile customer relationship management solution as part of the first phase of an enterprise-wide CRM initiative.

The £60 billion plus asset management business is preparing to rebrand and relaunch under a new identity later this year and is undergoing a major systems investment programme.

Vince Hetherington, project manager at CMIM, comments: "We decided that eWare offered us the ideal combination of speed of deployment, attractive user interface, integration capability and flexibility for our future needs. And we had confidence that their implementation partner Kynetix would be able to provide the level of assistance we needed."

Stuart Alexander, head of retail sales at the asset management business adds: "eWare offers us the benefits of our consultants seeing exactly the same information in real time as the head office sales and marketing teams and the customer services teams."

The project was completed in under six weeks and within budget says the vendor.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

DGZ-DekaBank selects Siebel for customer relationship management

DGZ-DekaBank selects Siebel for customer relationship management

27 June 2002  |  2885 views  |  0 comments
HBOS to pull out of Xansa joint venture

HBOS to pull out of Xansa joint venture

19 June 2002  |  3751 views  |  0 comments
BNP Paribas Equities rolls out Siebel CRM system

BNP Paribas Equities rolls out Siebel CRM system

18 June 2002  |  5410 views  |  0 comments
Sandnes Sparebank implements Siebel CRM package

Sandnes Sparebank implements Siebel CRM package

13 June 2002  |  2609 views  |  0 comments
Halifax offers sharedealing poundstretcher

Halifax offers sharedealing poundstretcher

11 June 2002  |  3463 views  |  0 comments
Retail banks still have money in the pot for CRM, says Datamonitor

Retail banks still have money in the pot for CRM, says Datamonitor

06 June 2002  |  2929 views  |  0 comments
HBOS banks on .NET for corporate banking

HBOS banks on .NET for corporate banking

23 May 2002  |  3357 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.capgemini.comRegister nowvisit www.vasco.com

Top topics

Most viewed Most shared
Ripple looks to drive bank adoption with $300m XRP rebate programmeRipple looks to drive bank adoption with $...
14733 views comments | 12 tweets | 3 linkedin
Swift positive on blockchain, but big challenges remainSwift positive on blockchain, but big chal...
8112 views comments | 15 tweets | 21 linkedin
hands typing furiouslyHow artificial intelligence can deliver a...
7371 views 0 | 7 tweets | 9 linkedin
satelliteGates Foundation backs Ripple collaboratio...
6661 views comments | 13 tweets | 7 linkedin
Ex-PayPal boss Thompson backs Canadian fintech Payment RailsEx-PayPal boss Thompson backs Canadian fin...
6049 views comments | 10 tweets | 12 linkedin

Featured job

Competitive base, double ote, benefits
London, UK

Find your next job