Nabab, a subsidiary of French bank Societe Generale, has deployed Documentum's ECM (enterprise content management) platform to manage the online content of its new Web site.
The solution will allow Nabab to complement its front-line tellers and telephone call centre agents with a new channel for customers to manage their portfolios, says the company.
Using the Documentum ECM platform, Nabab's product managers, financial advisors and other contributors can quickly and easily add content to the site. Content is approved through the automated workflow capability in Documentum, so only one Webmaster is required to manage the site.
Bertand Lemarignier, director of information systems, Nabab, says: "With our new site, we expect that we will reach our goal of attaining 10,000 customers this year. Nabab started its business in France in 2001, and we plan to expand in 2003. The multilingual support of the Documentum platform will help us to meet this objective."
Jean-Pierre Echaroux, assistant director of information systems, Nabab, adds: "Because Documentum is so easy to use, users are becoming more and more autonomous."