News and resources on payments systems, innovations and initiatives worldwide.
Greggs storefronts reopen after payment processing issues

Greggs storefronts reopen after payment processing issues

UK bakery chain Greggs was forced to temporarily close several stores due to payment processing issues, following similar issues faced by other UK retailers over the weekend.

Stores in London, Manchester, Cardiff and Glasgow, including others, were affected. Some shops were still accepting payment through mobile apps and cash. 

“We have now resolved the technical issue that affected tills in some of our shops earlier this morning,” a Greggs spokesperson said. “The majority of shops affected are now able to take card and cash payments again and we expect the issue to be fully resolved shortly. We apologise for the inconvenience this may have caused to our customers.”

Sainsbury's and Tesco were also faced with an IT outage over the weekend, disrupting customers ability to pay through card and contactless. 

Ryta Zasiekina, Founder of CONCRYT said: "The recent widespread IT issues impacting major retailers like McDonald's, Sainsbury's, Argos, and Tesco, which resulted in disruptions to contactless payments this weekend, is concerning for the payments industry. While the companies involved have attributed the problems to technical issues, there's also speculation about potential cybersecurity attacks. This has fuelled various conspiracy theories on social media, highlighting concerns about the risks associated with a cashless society. Such events not only undermine businesses but also cause significant disruption. It's a stark reminder of the importance of offering diverse payment methods to ensure continued revenue generation in the event of card system failures or other unforeseen circumstances."

Andrew Martin, founder of SMEB said: “The card payment issues experienced by some of the UK’s largest businesses over the past week have shone a fresh light on the continued importance of cash in today’s society. It is the latest sign that the march to a completely cashless society is a bad idea.

“Millions of customers still recognise that cash is a convenient and secure payment method, and they like that it won’t simply disappear – even if your internet reception does."

Learn more about payments at NextGen Nordics on the 23 April 2024.

Comments: (2)

Richard Page
Richard Page - Avizent - Reading 21 March, 2024, 08:01Be the first to give this comment the thumbs up 0 likes

Strange that none of these organsiations admit what actually caused the IT downtime. Was it a problem with the card providers validation application or was it a cyber attack?

Michael Kyritsis
Michael Kyritsis - ACI - London 22 March, 2024, 09:04Be the first to give this comment the thumbs up 0 likes

"Sainsbury's and Tesco were also faced with an IT outage over the weekend"

I know that Sainsbury's and Tesco use different payment gateways, so I think it's misleading to refer to it as "an" outage.   So was it something else, an issue with their comms provider? Or one of the acquiring banks?