RBS chooses Genesys for audio conferencing

RBS chooses Genesys for audio conferencing

The Royal Bank of Scotland has selected Genesys Conferencing to provide a fully automated audio conferencing facility across its branch and office network.

Under the agreement, Genesys will deliver its TeleMeeting service to 4000 audio conference accounts across the bank's 2500 UK branches and offices, including NatWest, Lombard Direct and Direct Line.

Colin Fraser, head of group telecoms, The Royal Bank of Scotland, says: "Audio conferencing has long been an integral part of both internal and external communications here at The Royal Bank of Scotland and has helped to reduce travel costs...However, we are also keen to reduce conferencing operating expenses and will achieve the highest cost efficiency through Genesys' TeleMeeting service."

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