Genesys

5 results about this entity

Period: 27 Jun 2013 - 28 May 2025

News Company updates Finextra TV Research Long reads Events

Company announcement/retail

TBC Bank Uzbekistan lifts customer experience with Genesys Engage

TBC Bank Uzbekistan (TBC UZ), the country’s largest digital bank, announces that it has integrated Genesys, a global leader in customer experience, into its customer care operations, as the digital banking powerhouse continues to invest in its key infrastructure in the country.

28 May 2025

Company announcement/ai

Qi implements Generative AI and Cloud technology from Genesys

Leading fintech consortium Qi of multi-sector companies, has announced a major transformation of its customer experience system through the integration of advanced Generative AI and Cloud technology from Genesys, an IPO-ready global leader in customer experience and call centre technologies.

11 March 2025

Company announcement/regulation

Aveni Detect arrives on Genesys AppFoundry

UK Regtech company Aveni.ai today announced that Aveni Detect is now available on the Genesys AppFoundry, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.

13 December 2022

Company announcement

Atom Selects Genesys customer contact platform

Genesys, the market leader in omnichannel customer experience and contact centre solutions, and Atom – the challenger aiming to be the UK’s first bank designed for digital – are partnering to provide Atom’s customer service solution.

22 April 2015

News

Akbank adds video chat to online banking site

Turkey's Akbank has introduced a video chat service to its online banking site, connecting customers with remote call centre agents direct from their PCs.

27 June 2013