Scotiabank and Fifth Third Bank have chosen technology from Saba to provide employees with online access to a range of educational learning resources.
Using Saba's Web-based solutions, the banks are providing their field agents, brokers, claims representatives and call centre staff with self-service access via an Internet browser to online training resources. The bank can use the technology to track employee progress, skills, and certifications, and then modify learning targets based on market demand and business objectives, says the company.
David Palm, vice president of education, Fifth Third Bank, comments: "Saba Learning will enable our people to quickly gain skills on our new services, so that they can rapidly respond to the changing needs of our customers."