ACI Worldwide and Compaq Computer Corporation have entered an agreement to jointly deploy e-payment solutions for the financial services market.
Under the agreement, Compaq's Zero Latency Enterprise (ZLE) technology will be combined with ACI's Commerce Framework to provide financial institutions with a more customer-centric payment infrastructure. It follows a recent agreement between the vendors to work together on the marketing and deployment of an integrated, entry-level solution for the emerging mobile payment market.
Through this latest collaboration, banks will be able to electronically deliver statements, bills and alerts that give consumers up-to-date relationship snapshots, say the companies, plus solicit the purchase of new or different products that expand consumer relationships with their bank. This can be done at ATMs, Internet sites of mobile phones.
Compaq and ACI say that through the provision of a holistic view of the customer, banks will be better placed to consider credit-based accounts, mortgages and investment accounts when authorising debit transactions. Similarly, banks will more easily be able to detect when a fraudulent transaction has occurred or a significant change to an account balance is recognised.
Commenting on the combined products, Jeff Hale, senior vice president of strategic business development at ACI, says: "The resulting technology and solutions will allow banks to dramatically improve the way they interact with their customers in a multitude of delivery channels, both wired and wireless."