24 February 2018
Visit www.capgemini.com/worldreports

Thomson Financial Web-enables customer service

10 December 2001  |  2790 views  |  0 Thomson Financial Web-enables customer service

Thomson Financial has launched an online troubleshooting service designed to help customers resolve systems problems over the Web.

Customer Care Online enables clients to submit specific questions and receive immediate answers to troubleshoot systems issues via the Internet. In addition to submitting new cases to the online service desk, clients may also employ a browser-based service to canvass a resolutions database, review and track the status of previously submitted cases, as well as access a summary of products installed at their respective firm, along with corollary documentation, says the company.

Jennifer Besser, investment technology analyst, Advantus Capital Management - a Thomson Financial customer and Portia user, says: “Customer Care Online allows us to gain a better understanding of a problem we’re having so that we can solve it on our own, or provide a more precise and informed overview to a Thomson Financial Customer Care specialist.”

Thomson Financial offers financial institutions a range of solutions including Portia, for portfolio analysis and management; Oneva Trade EQ, for equity order management and execution workflow; Oneva Trade FI, a fixed income order management system; and Oneva Perform, for performance measurement and attribution analysis.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Brief: New York Life Investment Management chooses Thomson research package

Brief: New York Life Investment Management chooses Thomson research package

30 November 2001  |  2543 views  |  0 comments
First Call Analyst first component of Thomson Dashboard

First Call Analyst first component of Thomson Dashboard

28 November 2001  |  2841 views  |  0 comments
Autif selects Thomson Financial for data analysis

Autif selects Thomson Financial for data analysis

27 November 2001  |  2977 views  |  0 comments
Thomson Financial upgrades trade order management system

Thomson Financial upgrades trade order management system

26 November 2001  |  3556 views  |  0 comments
Online bond company buys Thomson's Dalcomp

Online bond company buys Thomson's Dalcomp

21 November 2001  |  7895 views  |  0 comments
Erste Bank goes live with Thomson Financial for portfolio management

Erste Bank goes live with Thomson Financial for portfolio management

19 November 2001  |  4144 views  |  0 comments
Empire Financial goes live with Thomson portfolio solution

Empire Financial goes live with Thomson portfolio solution

05 November 2001  |  8103 views  |  0 comments
CMI Asset Management licenses Thomson for multi-classed funds

CMI Asset Management licenses Thomson for multi-classed funds

02 November 2001  |  3205 views  |  0 comments
Thomson Financial rebrands trade order management system

Thomson Financial rebrands trade order management system

22 October 2001  |  3606 views  |  0 comments
Thomson launches fixed income price discovery service

Thomson launches fixed income price discovery service

15 October 2001  |  3141 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
Visit http://info.nice.comvisit www.nextgenbanking.co.ukvisit www.swift.com/your-needs/instant-payments

Top topics

Most viewed Most shared
Ripple makes new connections to emerging marketsRipple makes new connections to emerging m...
11773 views comments | 16 tweets | 10 linkedin
hands typing furiouslySome Interesting Applications Of The Inter...
10319 views 3 | 9 tweets | 1 linkedin
Basel Committee outlines disruptive fintech scenariosBasel Committee outlines disruptive fintec...
8546 views comments | 15 tweets | 26 linkedin
Investment Association sets up fintech accelerator for asset managersInvestment Association sets up fintech acc...
8074 views comments | 19 tweets | 10 linkedin
R3 creates Legal Centre of Excellence for blockchain technolgyR3 creates Legal Centre of Excellence for...
7762 views comments | 10 tweets | 14 linkedin

Featured job

Competitive base + commission + benefits
New York City, NY - USA

Find your next job