Computershare has assigned chief technology officer Penelope Maclagan to oversee the North American implementation of Scrip, the company's proprietary software system supporting the management of transfer agency accounts, and of its trading and exchange platforms
Maclaglan will divide her time between Computershare's US headquarters in Chicago, and its primary development site in Montreal. She will continue to maintain her global responsibilities for development of Computershare's technology platforms and services.
"There really is no substitute for being on the customer's ground when it comes to understanding their needs and migrating their legacy systems," says Maclagan. "I look forward to getting to know our North American customers and their needs, and working with our technology teams as we set new standards here for customer service and technological performance."
Maclagan joined Computershare in 1983 when it had nine employees. Now she oversees a technology staff of 500 and development centres in Melbourne and Sydney in Australia, Chicago and Montreal in North America, and Edinburgh and Bristol in the United Kingdom.
When Computershare acquired Royal Bank of Scotland's transfer agent division in 1997, Maclaglan moved to the United Kingdom to oversee Computershare's first major overseas expansion.
In North America, Maclagan joins Paul Conn, head of global strategic development, and Michael Gardner, EVP of client services and head of global marketing, who have both been assigned to North America for the Melbourne, Australia-based company. Her assignment to North America also follows the appointment of Paul X. Tobin, an American, as chief operating officer of Computershare operations in the USA