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Starling's Boden criticises government over Online Harms bill

Starling's Boden criticises government over Online Harms bill

Starling boss Anne Boden has called on the UK government to reverse its decision not to include financial fraud in its new 'Online Harms' bill, arguing that banks "seem to have become the underwriter" of all kinds of fraud, giving other players, such as social media platforms and telcos, a free pass.

The Online Harms bill aims to force firms - through the threat of massive fines - to improve internet safety in areas such as terrorist content, child sex abuse, hate crimes, cyber-bullying and the dissemination of fake news.

However, despite calls from campaigners and UK Finance, financial fraud has not been included in the bill.

In a blog, Boden says she is "disappointed" by the omission, adding "I hope it's not too late to change this".

Boden argues that while banks are investing billions in tackling crime, they cannot do it alone. She calls for greater cooperation from other industries, specifically social media and telecoms, which are used by crooks to dupe victims.

She cites UK Finance claims that thousands of social media accounts are being operated by criminals to advertise for ‘money mules’, sell stolen identity and credit-card data, carry out phishing, and push bogus investment scams and impersonation fraud.

Says Boden: "In this context, banks seem to have become the underwriter of all kinds of fraud that are not really financial fraud at all. If a consumer buys a pair of trainers online from a site advertised on a social media platform that takes their money and runs, this is not financial fraud, it’s purchase fraud.

"Yet the banks are the ones asked to repay the customer for the non-existent trainers, while the social media platforms the fraudsters advertise on do nothing. Criminals wouldn’t be allowed to advertise on traditional media with such impunity."

Boden's comments come as an investigation from consumer watchdog Which? finds "serious vulnerabilities" in security at several major bank websites - although Starling managed to come out top of the table.

Comments: (2)

Ketharaman Swaminathan
Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune 11 January, 2021, 12:58Be the first to give this comment the thumbs up 0 likes

LOL nice try. Banks refund Customer but raise a Chargeback and recover the money from the Trainer Seller. The risk of Trainer Seller running away is covered under Acquirer Risk. I know these minutaie of the workings of credit card industry are not widely known among the lay public but I always thought a bank CEO would be aware of them!

A Finextra member
A Finextra member 17 March, 2021, 14:12Be the first to give this comment the thumbs up 0 likes

I think the fraud referenced by Anne Boden is more aligned to payment scams (aka Authorised Push Payment fraud).  Through the Contingent Reimbursement Model UK banks (including Starling Bank) are 'encouraged' to refund customers who have lost money through scams.  I think this is why Anne Boden references banks 'underwriting the cost' while the UK Government misses as opportunity to also hold social media companies to account for their role in this fraud issue.