Riggs & Co. chooses Pegasystems for customer relationship management

Riggs & Co. chooses Pegasystems for customer relationship management

Riggs & Co. Bank has deployed Pegasystems' wealth management solution throughout its London operations to improve customer service for high net worth clients.

The bank has integrated PegaCRM Private Banking software with its existing back office systems to automate processing of high net worth client accounts.

Riggs & Co. says it selected Pegasystems's software because of its rules-based functionality, which allows the bank to incorporate new products and services as required.

More than 40 staff members across London and Jersey are using the software and Pegasystems is providing on-site training as an additional service. In this implementation, the Pegasystems solution is running on a Microsoft NT cluster with an SQL 7 relational database.

Partnering and collaborating with Pegasystems in this project are Misys International Banking Systems, Aston Naviteam, Landsteinar, Tower Technology and Blueprint who are providing banking software, accounting and billing software, document image processing systems and the reporting tools to support the Pegasystems implementation.

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